Hospital operations and Its Management -By Ms Gunjan Rakhra, VP- Operations and NABH, Medilinks India
Our Health care delivery system is facing multiple businesschallenges. There are numerous bottlenecks that deteriorates the productivity & efficiency of the Health delivery system. Brand reputation of a Hospital depends on how quick the issues are resolved without compensating the quality and patient satisfaction. Spontaneity to untangle any situation is possible only with a strong operationalcontrol. Operations management team is responsible for managing all operational process of the Hospital which includes all clinical & non- clinical departments to have a smooth working environment.
From bottlenecks to backlog, hospitals everywhere face the same business challenges. These problems exhaust resources, hinder improvement, and compromise customer satisfaction. Health care delivery systems face multiple challenges which can be grouped under following categories
- Financial challenges -Cost Control through optimal utilization of resources
- Patient safety – Providing safe environment for Patients
- Government mandates- Following government rules and regulations & state by laws
- Access to care – Accessibility to patient to get need based services at the right place , right time & by right person
- Hospital security – Safe systems to protect the Hospital infrastructure and safety of patients
- Technology upgradation – investment in Technology for enhancement of patient care & better patient outcomes
These challenges are faced by hospitals on day to day basis. The team of operations managers are capable of providing long term evolving solutions for these challenges.They help the Hospitals to adopt system-wide operations management principles to improve the quality and efficiency of care.
The operations management team has three way process
1.) Gap analysis-
What is gap?
The difference between the present and the projected future is ‘gap’
Gap analysis is a useful tool for all active organizations to examine the running system judiciously, for finding out the probable areas where more attention is required so that the organization becomes more dynamic.
2.) Process improvement – The process entails the assessment of the present condition and tally the same with the projected stage making the Hospital system more effective by creating ‘Standard Operating procedures’.
3.) Implementation – The process of implementing the new strategy into the Hospital system to vanish the gaps (includes knowledge sharing, training & setting quality indicators) and checking its efficiency.
The gaps weakens the Hospital system which completely curtails the productivity that diminishes the effectiveness & efficiency of the service. The gap declines the quality & patient satisfaction.
How does Medilinks India help –
- We analyze the exact obstacles causing the gap in the system.
- Our expertise can figure out the best strategic plan that suits your Hospital.
- We frame the “Standard Operating Procedures” based on National & International standards.
- Assist the hospital to implement the newly framed strategies through training & setting quality indicators.
- We evaluate the performance of the new strategy & compare with the standards.
- Revamping the standard procedures enhances operational efficiency which results in high productivity.
Therefore Medilinks India helps you to have the following advantage points for your health care delivery system –
- Competitive advantage
- Increase in patient flow
- Improved return on investment
- Positive EBIDTA
- Streamlined processes & organized workflow
- Enhanced operationalefficiency
- Standardised quality of care
- Elevates patient’s satisfaction